All refunds from returns shall be subject to our Shipping & Returns Policy. Products returned for refunds must be received within 14 days of the date of return approval, returned in their original packaging, and shipped back to us with the inclusion of shipping insurance at a value equal to the purchase price of the product(s) purchased by the customer. Refunds for approved returns will be issued within 7 days of receipt of the returned product. Further details pertaining to refund amounts can be found in the following sections.

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Damages which occur during return shipping shall be the sole responsibility of the customer.

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Defective Products

 

Defects as defined in this policy can be found in Our Guarantee. If the customer elects a refund instead of repair or replacement for a defective product, a full refund will be issued within 7 days of receipt of the returned product. Information regarding shipping a defective product can be found in our Shipping & Returns Policy.

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Non-defective Items

 

Customers shall be charged a 5% restocking fee for all non-defective products returned. Refunds for non-defective products will be issued as a partial refund. Partial refunds are considered a full refund for the product(s) minus the restocking fee. Returned non-defective products must be in their original condition, original packaging, and shipped back to us with the inclusion of shipping insurance at a value equal to the purchase price of the product(s) purchased by the customer. Shipping costs for non-defective products shall be the sole responsibility of the customer.

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Customer Induced Damage

 

Any product that contains damage induced by the customer shall not be approved for refund.

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Custom Orders

 

Due to the customer specific aspect of custom orders, custom products shall not eligible for refunds. Exceptions to this policy are if damages occurred during shipping or defects are present. Defects as defined in this policy can be found in Our Guarantee.

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International Orders

 

We are unable to offer refunds on international orders at this time. If you have any issues with your order, please contact us at support@keyhomegoods.com and we will do our best to resolve the issue.

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Damages During Shipping

 

Any product that is delivered with visible damage should be refused for delivery and require that the carrier return the delivery to the original shipping location. Notification of hidden damage to products must be made known to us immediately upon receipt by contacting us at support@keyhomegoods.com. The message should include a written description of the damage that occurred and detailed photos clearly showing the damage. A claim will then be made to the carrier. Once the claim has been accepted by the carrier and a replacement for the damaged product is not desired by the customer, a full refund will be issued be issued within 7 days of reimbursement by the carrier.