Please allow 6 - 8 weeks for cutting board shipping

2 - 4 weeks for The Live Board shipping

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Each masterpiece handcrafted in our intimate, Heath, TX studio is done so with meticulous and unparalleled attention to detail. This labor of love is full of immense passion and pride; however, it is time consuming. Due to current demand, it may take 6 - 8 weeks for us to create and ship yours. We thank you in advance for your patience during this process, and we will provide you with updates throughout once work on yours begins. Giving you a deeper look that is only shared with our customers, and a unique window into how yours was crafted.

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If you need your order in time for a special occasion, please contact us at support@keyhomegoods.com and we'll do our best to accommodate your request.

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Cheers!​

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Shipping​

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We offer free domestic shipping for orders of $250 or more. Multiple different shipping options are also available and can be selected during the checkout process.

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International Orders

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Customers residing in countries outside of the United States are responsible for any applicable fees such as taxes, VAT, tariffs, etc. on items shipped from the United States.

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Returns

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All returns require prior approval. Contact support@keyhomegoods.com to request approval. Approved products for returns must be received within 14 days of the date of approval, returned in their original packaging, and shipped back to us with the inclusion of shipping insurance at a value equal to the purchase price of the product(s) purchased by the customer.

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Damages which occur during return shipping shall be the sole responsibility of the customer.

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Defective Products

 

Defects as defined in this policy can be found in Our Guarantee. After receiving a defective product from the customer, we will review and discuss with the customer the best course of action for addressing the defect. Those include repairing the product, replacing the product, or issuing a refund. If it is agreed the best course of action is a refund, the refund shall be subject to our Refund Policy. Shipping for a defective product approved for return will be shipped at our expense. Return shipping to the customer of the repaired or replaced product will also be shipped at our expense. Returned products must be in their original packaging, and shipped back to us with the inclusion of shipping insurance at a value equal to the purchase price of the product(s) purchased by the customer. Repair, replacement or refund will be at our sole discretion.

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Non-defective Items

 

Issuing approval for all non-defective products for return will be at our sole discretion. Customers will be charged a 5% restocking fee for the return of all non-defective products, returned products must be in their original packaging, and shipped back to us with the inclusion of shipping insurance at a value equal to the purchase price of the product(s) purchased by the customer. Shipping costs for non-defective products shall be the sole responsibility of the customer.

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Customer Induced Damage

 

Any product that contains damage induced by the customer shall not be authorized for return.

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Custom Orders

 

Due to the customer specific aspect of custom orders, custom products shall not eligible for return. Exceptions to this policy are if damages occurred during shipping or defects are present. Defects as defined in this policy can be found in Our Guarantee.

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International Orders

 

We are unable to accept returns on international orders at this time. If you have any issues with your order, please contact us at support@keyhomegoods.com and we will do our best to resolve the issue.

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Damages During Shipping

 

Any product that is delivered with visible damage should be refused for delivery and require that the carrier return the delivery to the original shipping location. Notification of hidden damage to products must be made known to us immediately upon receipt by contacting us at support@keyhomegoods.com. The message should include a written description of the damage that occurred and detailed photos clearly showing the damage. A claim will then be made to the carrier. Once the claim has been accepted by the carrier, a replacement product will be shipped as quickly as possible. Updates regarding timelines for replacement will be provided to the customer during this process.